Privacy Policy

C4 Plus Drainage team working from a van

Please find below the Privacy Policy for the Website operated by C4 Plus Drainage Ltd, whose registered office is 20-22 Wenlock Road, London, England, N1 7GU (“we” / “us” / “our”).

We understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This privacy & data protection notice, inclusive of our standard terms and conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely. For clarity, C4 Plus Drainage Ltd may be both data controller and data processor for your personal data under certain circumstances. We must advise you that this policy is subject to change, so please check our website on a regular basis for any further changes.

Cookie Law

For full details about how we use cookies please view our Cookie Policy.

Data Protection laws and regulations changed on 25 May 2018
This Privacy Notice sets out your rights under the new laws.

How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, provision of a service, performance of a contract (terms and conditions of contract), to enable billing and remittance, and to contact you for customer service and other customer related purposes.

How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, or if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services and any associated products. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What type of data do we collect from you?
The personal data that we may collect from you includes your full name, company name, billing address, company number, VAT number (if applicable), email address, phone numbers, account details (dates and times of any payments made but not credit or debit card numbers) and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

We may use personal data to improve our products and services. We may also periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

How we use your data?
We may use information about you in the following ways:

-To comply with our obligations we have with you under our terms and conditions of contract;
-To help us to identify you and any customer account you hold with us;
-To enable us to review, develop and improve the website and associated services;
-To provide customer service and website / marketing support and assistance;
-To enable us to respond to any of your customer services requests;
-To detect fraud and to make sure what you have told us is correct;
-To administer our accounts and keep track of billing and payments;
-To carry out marketing and statistical analysis;
-To review job applications;
-To notify you about changes to our website, services and terms and conditions;
-To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
-To inform you of product and price changes.

Retention periods
We will keep your personal data for the duration of the period you are a customer of C4 Plus Drainage Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

Accessing and deleting your data
European Data Protection Legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

You can access the personal information we hold on you by emailing us at info@c4plusdrainage.co.uk We will ask you to provide proof of identity before we disclose your personal information – this is so we can prevent unauthorised access. For any data access request made after 25 May 2018 that is deemed excessive or especially repetitive, we may charge a ‘reasonable fee’ for meeting that request. Similarly, we may charge a reasonable fee to comply with requests for further copies of the same information. (That fee will be based upon the administrative costs of providing the information). You will also be entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller.

You have the additional rights to request rectification and erasure of your personal data and to request restriction of, and to otherwise object to, our processing of your personal data and you can exercise these rights at any time by emailing us at: info@c4plusdrainage.co.uk

Withdrawal of consent
Where we process your personal data we do so on the basis that you have provided your consent for us to do so for the purposes set out in this Policy when you submitted your personal data to us. You may withdraw your consent to this processing at any time by emailing us at info@c4plusdrainage.co.uk

Links to other sites
C4 Plus Drainage Ltd may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within the EEA (European Economic Area). From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the associated bookings and services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any sensitive data (payment details for example) are encrypted and protected.

Where we may have given you (or where you have chosen) a password which enables you to access certain parts of our website (or any other site we support including our support suite), you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Security & liability
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take all reasonable measures to protect your data in accordance with the applicable data protection laws.

Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us
Please email any questions or comments you have about privacy to us at info@c4plusdrainage.co.uk or write to us at our registered office address.

Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

See what our happy customers are saying about C4 Plus Drainage

David, Whyteleafe

April 2020

I was very impressed by the work of Ryan and his team. They attended promptly. Used a metal detector to locate a manhole cover hidden two feet under soil on a hill in my front garden. Having located the blocked drain they cleared the blockage quickly and cleanly advising it was caused by flushing baby wipes etc down the toilet.

He also advised I could pay for a more extensive cleaning of the drainage system and CCTV report at a later date if I wanted to. Two previous drainage experts were unable to locate the problem. One offered to conduct an expensive survey. Ryan saved me a lot of money.

Frank, Purley

February 2021

Ryan and his colleague did a great job clearing the blockage in our drains/sewer. Unfortunately, a rat popped it’s head up while he was working and there were signs of a rat infestation which will need further investigation. I have no hesitation in recommending Ryan and will book him for the future work that needs carrying out. What was really commendable was that he didn’t charge for the job as he is doing such work free of charge during lock down for the over 65’s and vulnerable people. A very nice man.

Sharon, Redhill

May 2020

Highly recommend Ryan in all aspects of his work. What we thought was a major problem turned out to be a blocked drain which Ryan cleared within a couple of hours. One very happy customer and would definitely use C4 drainage again in the future.

Kaarin Scanlan

September 2023

I am very impressed with the work of c4 plus. They worked really hard to discover what was causing a blockage in my drains, their perseverance paid off as they fixed my blocked drains which two other companies had failed to do. I can’t thank them enough, they were professional and really knew what they were doing- I would highly recommend them to anyone who has a drainage problem, I felt they went the extra mile to ensure the job was done properly. I will be using them again to make sure my drains are kept clean and in good working order.

Simon, Caterham

Drains Cleared

I had been recommended the guys at C4 previously. They came to our local school to fix an emergency drainage problem. We spoke to Ryan directly, and one of his team arrived on the same day! They managed to put a temporary quick fix in place, until they could rectify the problem permanently.

Amazing service, quick, efficient and polite. Always happy to help out. I wouldn't hesitate to recommend them in the future. Thanks again Ryan @ the team at C4 Plus Drainage ;-)

Mark Bartlett

January 2024

An excellent company, well recommended! I called them about a blocked toilet, they arranged an engineer the same day. Logan the engineer and his colleague were extremely professional and courteous. They fixed the issue quickly. Great job thanks !

Soper Hall, Caterham

November 2023

C4 recently visited Soper Hall, a community centre in Caterham run by a charity. The building is over 100 years old and the charity maintains the building to make it available to the community. You were tasked with clearing a blocked gully in the rear car park which meant the car park was flooded every time it rained. You also were tasked with clearing and descaling the drainage coming from the gents toilets in the basement. You turned up at the appointed time and completed the job for the price quoted and showed me the camera view of the drains. I have no hesitation recommending C4 Plus.

Customer On Checkatrade

November 2023

C4 are a dependable company with Top notch employees who work hard, clean up and complete the tasks set out to do, also sending before and after photos where necessary. We cannot recommend highly enough and are more than happy with all the works carried out for us over the last 4 years. C4 are extremely knowledgeable in their field and able to quickly adapt to our companies needs. We are able to rely on C4 to build positive relationships with our tenants, clients and co-workers. If your looking for someone highly qualified and capable then look no further than C4. Well Happy...

Peter Humphrey

April 2024

Really fast and efficient service, we had a noticed a bad odour coming from our kitchen sink after coming back from a weekend away, after a quick phone call in the morning the team were at the house within an hour and fixed the issue, also providing a details breakdown of what the issues were and how to prevent and future/repeat issues happening again, would highly recommend.

Sean Dowd

October 2024

We contacted C4 plus drainage as we had an external drain blockage. I spoke to Ryan and explained the situation, he was able to get someone out the same day. Logan visited our property and was very helpful and professional and resolved the issue. He even gave us some great advice if the issue were to happen again and what to do! Great company, great staff, great service. Thank you C4.

Jay Lck

August 2024

Requested an emergency blockage and got an appointment straight away! Unblocked the issue in the garden, fantastic customer service and job done thoroughly. Thank you again!

Jane White

August 2024

I have been very impressed with the level of customer service from this company. The engineers have been polite and pleasant at all times. I have already recommended C4. Great to find a company who clearly pride themselves on customer care.

Tim Hatari

September 2024

I want to thank you for carrying out the gutter cleaning at our home. Your team were prompt and professional, and it’s the first time we’ve had someone make use of CCTV to assess where the gutters may require most effort before beginning. The process was very thorough. More importantly I’d like to credit your colleague Craig for being extremely personable and friendly. His attention to detail was fantastic and I got the impression that he has a tendency to go above and beyond. I will be recommending your business to family and friends, and have no hesitation in endorsing C4 Plus Drainage for a job well done.

Roshe School

October 2024

Excellent service. Thank you

Adrian Traher

October 2024

I wanted to thank you for the excellent service that you provided at the beginning of October. We have been involved in internecine war with the pigeons on our roof for several years. As a result the gutters have become blocked with their nest building waste and other more objectionable waste. C4 Plus pride themselves on getting in amongst all kinds of waste and they came around and did a proper job on my gutters.
The attending technician was very polite and very careful with all his equipment when he came through the house to clear the rear of the building. A First Class service I have no hesitation to recommend to others.

Abigail Bland

July 2024

Great customer service, and professionalism. Resolved my drainage issues with no problems at all! Very efficient team, would highly recommend!

Chi Tsui

August 2024

We had drain blockage in our building caused by irresponsible tradesmen dropping blue roll paper, bathroom fixings and pouring cement down the drain. Ryan and Logan arrived on site straight away to get to work, despite the awkward location and the depth of the manhole. They worked with precision to carefully break down all the cement in the drain without causing damage and thoroughly checked again and again made sure the drain was sparkly clean. They were on time, and never took a break during the job. They kept all the residents updated and reassured all of us constantly. Thank you Ryan and Logan for such a brilliant job.

Renee Sofia

August 2024

Really happy with the service :) We’ve had a problem with our bath draining slowly for a little while now. C4 sent someone over to take a look at it super quickly. Bradley was very polite, friendly, knowledgeable and professional and had the problem sorted out quickly like it didn’t even exist in the first place! Super happy overall and would definitely recommend. Will be using again for any issues that I’ve got in the future.